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Bought a Gotham 1300 fire and had a noise issue, from the first telephone contact to the engineer Grants visit today it has been a total pleasure dealing with Flamerite. I chose this company over others partly because of the good reviews for after sales service and so pleased I did. Grant rectified the problem within 20 minutes, pleasant helpful young man, everyone at Flamerite should give yourself a pat on the back, amazing customer service you do yourselves proud. So happy with my fire and feel very confident that they would sort out any issues if need be, strongly recommend this company not only for the quality of the fire but the service too. Thank you
Best customer support experience ever.
Well what a lovely experience from the normal I seem to get. We had an issue with our fire, called Flamerite customer support and got through straight away. I explained my issue and an engineer was booked for the following week. Brilliant customer support. On the day booked,Grant the engineer called to give his arrival time and dually arrived at the said time. Grant was polite and professional, he repaired the issue and left no mess and did a great job. I can only say it’s the best customer service I have experienced and a lot of other companies could do with trying to follow your example. Well done to all the team at Flamerite.
Love my fire, Megan was great help
We came to look at fires, met Megan, she was so helpful with the fires. Really helped us chose the correct one for the room and what we wanted to do.
It came with a small dent, one quick call to Megan and it was sorted straight away.
The service Megan gave throughout was great, keeping us updated and answering any questions we had.
We love our fire, couldn’t be happier.
Big thank you to Megan for all her help.
Glazer 1500 three sided fire
My Glazer 1500 three sided LED fire is stunning in my lounge, everyone that has seen it are so impressed. The different colour options look amazing at night. I did my homework and was recommended Flamerite fires. The customer service has been great and would thoroughly recommend them when purchasing a fire.
Excellent service. I called on Monday regarding a fault remote control for my fire. The gentleman was very polite and helpful. He arranged for a new one to be sent to me FOC which I was not expecting. The fires are brilliant, I have bought 3 of them for friends during renovations, the effect is cosy which is why I choose electric over gas when we renovated. Thank you for you support and speedy response, fire now back up a running.