Product Updates Archives - Flamerite Fires

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Flamerite Fires

Flamerite Fires electric fires & suites

Products
E-FX Fires
Where to buy
Outlet Store
Support
Contact

Products
E-FX Fires
Where to buy
Outlet Store
Support
Contact

New for Autumn 2023 – E-FX Slimline Range

Product UpdatesBy Natalie October 3, 2023

Flamerite Fires Ltd was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 24-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the…

Authentic Woodland

Product UpdatesBy Natalie February 7, 2022

From the 1st March 2022, we will be introducing our new “Authentic Woodland’ real log effect as standard and at no extra cost across our Glazer range of fires and suites. Our new fuel effect log options available for the Glazer range The website, brochure and price list will be updated accordingly as will live…

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THREE GENERATIONSOVER 50 YEARS
FAMILY EXPERIENCE

Flamerite Fires Ltd is the UK’s oldest specialist independent electric fire manufacturer

Flamerite Fires Ltd was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 24-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the independent retail sector. Our singular focus is unrivalled; producing in the UK, high quality innovative electric fires and fireplaces made to the very highest standards and distributing class leading technology globally.

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Amazing fire amazing service

Bought a Gotham 1300 fire and had a noise issue, from the first telephone contact to the engineer Grants visit today it has been a total pleasure dealing with Flamerite. I chose this company over others partly because of the good reviews for after sales service and so pleased I did. Grant rectified the problem within 20 minutes, pleasant helpful young man, everyone at Flamerite should give yourself a pat on the back, amazing customer service you do yourselves proud. So happy with my fire and feel very confident that they would sort out any issues if need be, strongly recommend this company not only for the quality of the fire but the service too. Thank you

Pat Morpeth

Best customer support experience ever.

Well what a lovely experience from the normal I seem to get. We had an issue with our fire, called Flamerite customer support and got through straight away. I explained my issue and an engineer was booked for the following week. Brilliant customer support. On the day booked,Grant the engineer called to give his arrival time and dually arrived at the said time. Grant was polite and professional, he repaired the issue and left no mess and did a great job. I can only say it’s the best customer service I have experienced and a lot of other companies could do with trying to follow your example. Well done to all the team at Flamerite.

Edward Bethwaite

Love my fire, Megan was great help

We came to look at fires, met Megan, she was so helpful with the fires. Really helped us chose the correct one for the room and what we wanted to do. It came with a small dent, one quick call to Megan and it was sorted straight away. The service Megan gave throughout was great, keeping us updated and answering any questions we had. We love our fire, couldn’t be happier. Big thank you to Megan for all her help.

Jenny

Glazer 1500 three sided fire

My Glazer 1500 three sided LED fire is stunning in my lounge, everyone that has seen it are so impressed. The different colour options look amazing at night. I did my homework and was recommended Flamerite fires. The customer service has been great and would thoroughly recommend them when purchasing a fire.

Joanne Bowling

Excellent service

Excellent service. I called on Monday regarding a fault remote control for my fire. The gentleman was very polite and helpful. He arranged for a new one to be sent to me FOC which I was not expecting. The fires are brilliant, I have bought 3 of them for friends during renovations, the effect is cosy which is why I choose electric over gas when we renovated. Thank you for you support and speedy response, fire now back up a running.